Terms and conditions

1. Our services

Happy Routes organizes private tours and private transfers in Costa Rica. Some services are delivered with guides, drivers or local providers we work with.

2. Bookings

• To book, you choose the service, date and time and number of people, and give us your contact details. You don't need an account.
• Each booking has group-size limits, shown on the service.
• A booking is confirmed once we receive payment and email you the confirmation. A booking pending payment is held only for a limited time; if payment isn't completed, the booking expires.
• Check that your details are correct. If you notice a mistake, write to us as soon as possible.

3. Prices and currency

• Prices are shown in the currency indicated on each service (usually US dollars, USD), per person or per transfer as applicable.
• The final price is calculated by our system when the booking is created and includes discounts from valid promo codes. We don't add hidden fees.
• Your bank or card issuer may charge currency conversion or international purchase fees, which don't depend on us.

4. Payment

Online payments are processed by PayPal, with a PayPal account or a card. We never receive or store your card details. If you booked through an external platform or agency, payment and its terms are that platform's.

5. Cancellations and refunds

You can cancel your booking on the “My booking” page with your booking number and email. The refund depends on the time left before the exact start time of the service:

• 48 hours or more before the start: 100% refund.
• Between 24 and 48 hours before the start: 50% refund.
• Less than 24 hours before the start: no refund.

• A booking that isn't paid yet can be cancelled at no cost.
• Refunds are sent to the original payment method through PayPal. Depending on PayPal and your bank, they may take a few business days to appear.
• Not showing up at the agreed time and place, or arriving so late that the service can't take place, is treated as a cancellation with less than 24 hours' notice: it isn't refundable.
• Bookings made through external platforms or agencies are cancelled with that platform and follow its terms.
• If we cancel a service (see section 9), we will offer you another date or a full refund of what you paid.

6. Your responsibilities

• Give correct and complete information: names, number of people, contact details and pickup location.
• Be ready at the agreed place and time.
• Tell us when booking about any special needs, health or mobility conditions relevant to the service.
• Read each tour's requirements (for example clothing, footwear or fitness) and meet them.
• Carry the identity and travel documents you need.

7. Tour schedules

All times are Costa Rica time (UTC−6). Some tours have scheduled departures and can only be booked at those times. Others have operating hours: you can choose the start time as long as the tour ends within those hours. The stated duration is approximate.

8. Transfers

For private transfers you choose the pickup day and time, and the exact place in the location search. Travel times are estimates and may vary with traffic, weather or road conditions. We recommend leaving enough margin if you have a flight or another connection.

9. Availability, weather and changes

• All services are subject to availability, which we confirm when the booking is created.
• We may change the itinerary, time or vehicle when reasonably necessary for safety, weather, park or road closures, or other circumstances beyond our control. We will let you know as soon as possible.
• If a service can't take place due to force majeure (for example dangerous weather, natural disasters, emergencies or orders from the authorities), we will offer you another date or a refund of what you paid.

10. External providers

Some parts of a service (for example park entrances or activities run by third parties) depend on other providers and their own terms. We choose trusted providers, but we don't control all of their decisions.

11. Safety and conduct

For your safety and the group's, follow the instructions of guides and drivers. We may refuse or stop a service, without refund, if someone puts their own or others' safety at risk, behaves abusively or breaks the law.

12. Liability

Tourism and nature activities carry inherent risks. To the extent permitted by law, Happy Routes is not liable for damage caused by circumstances beyond our reasonable control, by a failure to meet your responsibilities or by the acts of external providers. Nothing in these terms limits the rights Costa Rican consumer protection law gives you. We recommend having travel insurance.

13. Intellectual property

The site's text, images, logos and design belong to Happy Routes or are used with permission. You may not copy or use them commercially without our permission.

14. Governing law

These terms are governed by the laws of the Republic of Costa Rica. Any dispute will be submitted to the competent courts of Costa Rica, without prejudice to your rights as a consumer.

15. Contact

For any question about these terms or your booking, write to us at bookings@happyroutescr.com.